Shipping & returns
From our coop to your doorstep
We ship within the United States only. Standard candles are processed in 1–3 business days. Processing is the time before shipment; carrier transit time is additional. Weekends and holidays are not business days.
Shipping charges
Shipping is $8 for the first candle and $2 for each additional candle in the same order. We ship within the United States only and do not offer free shipping. The shipping charge is shown at checkout before you pay. Check your address carefully before placing an order.
Delays or delivery issues
If we cannot ship within the promised processing time, we will contact you with an updated estimate and the option to agree to the delay or cancel for a refund. For a lost, damaged, or incorrect shipment, contact us with your order number and, when available, photos so we can help resolve the issue.
Before you order
Please read each scent description and check your selections carefully. Scent preferences are personal. If you are unsure, contact us before purchasing so we can help you choose.
Returns
We accept returns of unused items. Contact us within 30 days after delivery to request return instructions before sending an item back. Candles that have been burned or otherwise used are not eligible for a change-of-mind return. Customers pay return shipping. This does not limit remedies for damaged, incorrect, or legally nonconforming items.
After receiving and inspecting the return, we will notify you of the result. Approved refunds are issued to the original payment method. Original shipping charges are not refunded for change-of-mind returns. Bank processing time varies. These conditions do not limit rights that apply to damaged, incorrect, or legally nonconforming goods.